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OTA Ratings
Your asset's score across every major OTA. Side-by-side with your compset. Weekly evolution, no operator filter.
- Booking · Expedia · Google · TripAdvisor · Staycation
- Live compset benchmarking
- Trend tracking week-over-week
Built by asset managers. For asset managers.
For 20 years, hotel owners have asked operators for the customer signal on their own assets. What comes back is filtered, aggregated, three months late — and never granular enough to actually decide on capex, on a management agreement, or on a sale.
Operators surface what they want you to see, when they want you to see it. By design — not by accident.
Quarterly KPIs hide weekly trends. By the time the dip is visible in the report, it has been there for months.
Operational reporting drowns the strategic signal. The three lines that matter sit in a 40-page deck written for GMs.
We read every guest review on your asset and your compset across Booking, Expedia, Google, TripAdvisor and Staycation. We turn them into structured signals — without filter, without delay, without manual work.
Your asset's score across every major OTA. Side-by-side with your compset. Weekly evolution, no operator filter.
Every guest review parsed by AI. Aspects extracted and tagged across 18 standardised categories — Product, People, Experience.
Quarterly trajectory of each category over multiple years. The signal that tells you whether your repositioning is working — long before the P&L confirms it.
From raw guest reviews to capital-allocation-ready insight. Fully automated. No operator filter.
Other platforms classify reviews into operator-grade buckets: Service – Friendliness, Building – Generalities, Room – Generalities. Useful for GMs. Too coarse for capital decisions.
We mapped 200+ technical terms across 8 building systems — built from 20 years of asset management experience signing capex on these very systems.
Temperature control, air conditioning, heating, ventilation
Water pressure, hot water, shower performance, drainage
Lighting, switches, outlets, smoke alarms
TV, fridge, safe, kettle, coffee machine, hairdryer
Door locks, keycards, windows, blackout
Pool, jacuzzi, sauna, gym equipment
Elevators, corridors, parking, signage
Wi-Fi, internet, network signal
Same data, two outcomes: capex decisions for owners — daily reflexes for operating teams.
In April 2026, the Wall Street Journal published an article on hotel guest irritants. 652 reader comments — premium travelers, frequent flyers, no filter. We ran them through the Like Hospitality engine.
Not one of the irritants below would surface as a category in a brand-aggregated Cleanliness or Comfort score. All of them surface — and trend — in our platform.
Solve for the most demanding guest, and everyone else is taken care of.
“The thermostat has two settings: 1) hot, 2) loud.”
“Someone needs to build a hotel room door that does not slam.”
“Smoke alarms that don't blink all night long.”
Same engine. Different question.
A photograph at one moment in time.
A movie. The trajectory matters more than the snapshot.
Generic CSAT tools were built for operators — for general managers, for guest experience teams. Their categories reflect operational concerns. Their reporting cycles match shift handovers.
Like Hospitality was engineered around a different set of questions. Where should next year's capex go? Is the management agreement still pulling its weight? Is the asset's repositioning translating into pricing power? Different questions require a different tool.
Send us your asset list. We set up your dashboards in 5 days. We walk through them together.
fc@like-hospitality.com