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Guest Ratings
Your asset's guest scores, side-by-side with your compset, with weekly evolution.
- Compset benchmarking
- Week-over-week tracking
Built by asset managers, for owners, asset managers and lenders.
Owners and lenders usually receive guest satisfaction data through operator reporting. This reporting is designed for operations, not for investment decisions such as capex, management agreements or disposals.
The data is selected and presented by the operator.
KPIs are generally reported quarterly, which makes shorter-term variations harder to see.
Guest feedback sits within reporting written for hotel management teams.
We leverage customer feedback on your asset and your compset, and structure it into dashboards. The process is automated.
Your asset's guest scores, side-by-side with your compset, with weekly evolution.
Guest reviews are analysed by AI and tagged across 18 standardised aspects — Product, People, Experience.
Quarterly evolution of each category over several years, to follow the effect of a repositioning or a capex programme over time.
Review analysis tools commonly use operational categories such as Service – Friendliness, Building – Generalities or Room – Generalities. These suit hotel management teams but are too broad to inform capex decisions.
We mapped 200+ technical terms across 8 building systems, based on 20 years of asset management experience.
Temperature control, air conditioning, heating, ventilation
Water pressure, hot water, shower performance, drainage
Lighting, switches, outlets, smoke alarms
TV, fridge, safe, kettle, coffee machine, hairdryer
Door locks, keycards, windows, blackout
Pool, jacuzzi, sauna, gym equipment
Elevators, corridors, parking, signage
Wi-Fi, internet, network signal
In April 2026, the Wall Street Journal published an article on hotel guest irritants, which received 652 reader comments. We ran these comments through the Like Hospitality classification.
The table shows the most frequently mentioned technical topics.
“The thermostat has two settings: 1) hot, 2) loud.”
“Someone needs to build a hotel room door that does not slam.”
“Smoke alarms that don't blink all night long.”
Analysis at a given point in time.
Tracking over time.
Most guest satisfaction tools are designed for hotel operators — general managers and guest experience teams — and their categories reflect operational needs.
Like Hospitality is designed around investment questions: where to allocate capex, how the management agreement is performing, and how guests perceive a repositioning.
Send us your asset list. We set up your dashboards in 5 days and walk through them with you.
fc@like-hospitality.com